Rider & Driver Safety
Safety is central to how eTaxi operates in Kenya. This page explains the safeguards built into the platform and what we expect from riders and drivers to keep every trip safe.
1. Verified drivers
Every driver on eTaxi passes identity verification, including a live selfie check, before they can accept trips. We also require valid driving licences, vehicle registration, insurance, and PSV/TLB documentation where applicable under Kenyan law.
2. Before you ride
- Check that the driver's name, photo, vehicle make, and number plate shown in the app match the car that arrives.
- Share your trip status with a trusted contact, especially for late-night trips.
- Wait in a well-lit, visible location rather than stepping into traffic to flag the car down.
3. During the trip
- GPS trip tracking runs for the full journey and is used to verify the route taken.
- Follow the seat-belt and traffic laws that apply in Kenya, for both riders and drivers.
- If anything feels unsafe, ask the driver to stop in a public, well-lit area.
4. In an emergency
Every trip has an in-app SOS button. Tapping it alerts our safety team in real time with your live location and trip details, and lets you flag whether you need police, an ambulance, or other help.
If you are in immediate danger, contact the Kenya Police on 999 or 112 first. After you are safe, report the incident to eTaxi so we can investigate and take action on the account involved.
5. Ratings and accountability
Riders and drivers rate each other after every trip. Accounts with a pattern of low ratings, safety complaints, or policy violations are reviewed and may be suspended or deactivated. We investigate reports of unsafe driving, harassment, discrimination, or fraud.
6. For drivers
- Keep your vehicle roadworthy and your documents current in the driver app.
- Do not drive while fatigued, intoxicated, or unfit to drive.
- Treat riders with respect and decline trips you cannot safely complete rather than driving unsafely to finish them.
7. Data used for safety
We use trip GPS data, driver and rider verification records, and ratings/reports to investigate incidents and improve safety on the platform. This data is handled in line with our Privacy Policy.
8. Report a safety concern
To report an incident or safety concern, email hello@etaxi.co.ke or reach us via the contact details on our Contact page. For anything urgent or life-threatening, always call 999/112 first.